Refund policy

Returns & Refund Policy (Promotional Site)

Important Notice: ZincCart is a promotional platform. We curate and promote products from various third-party suppliers and manufacturers. We do not manufacture, store, or ship the products listed on our site.

When you click "Buy Now" or are redirected to a purchase page, you are buying directly from the third-party seller, and their specific policies will apply.

1. 7-Day Return Window

Most of our partner suppliers offer a 7-day return policy. This means you generally have 30 days after receiving your item to request a return. However, we recommend checking the specific return window on the final checkout page before purchasing.

2. How to Process a Return

Because we do not handle the physical stock, returns cannot be sent to us. * Contact the Seller: To start a return, you must contact the original supplier or manufacturer listed on your order confirmation email.

  • Direct Support: If you have trouble finding the seller's contact info, you can email us at support@zinccart.in , and we will do our best to provide you with the supplier's contact details.

  • Unauthorized Returns: Any items sent to our promotional office address will not be accepted and cannot be refunded.

3. Eligibility & Condition

For a return to be accepted by the supplier, the item must typically be:

  • In the same condition that you received it (unworn/unused).

  • With all original tags and packaging.

  • Accompanied by the digital receipt or proof of purchase provided at the time of checkout.

4. Damages, Defects, and Wrong Items

Please inspect your order immediately upon delivery. If the item is defective, damaged, or incorrect, you must contact the supplier immediately. Under Indian Consumer Protection guidelines, reporting these issues within 48 hours of delivery is highly recommended to ensure the supplier "makes it right."

5. Non-Returnable Items

Please note that our partners generally do not accept returns for:

  • Perishable goods (food, flowers, plants).

  • Custom or personalized products.

  • Personal care/hygiene goods (beauty products, skincare).

  • Sale items or gift cards.

6. Refunds

Once the supplier receives and inspects your return, they will notify you regarding the refund approval.

  • Method: Approved refunds are usually processed back to your original payment method (UPI, Bank Account, or Card).

  • Timeline: In India, this typically takes 7–10 business days to reflect in your account.

7. Limitation of Liability

As a promotional entity, ZincCart is not responsible for the fulfillment, shipping delays, or product quality of the items purchased through our links. Any disputes regarding the product must be settled directly with the third-party seller.